Returns Policy
We offer a 60-day, money-back guarantee on all DermSilkTreatments products. The 60 days begins from the date of receiving your item to start a return. Our policy is to accept returns for select brands, granted they are in an acceptable condition. An acceptable condition means the item is unopened, unused, and any seals remain intact. Return package must include all gift with purchase or promotional material. If the gift is not included in the return package the full cost of the gift item will be deducted upon refund. Original shipping amount will not be refundable upon processing. If you receive a damaged, faulty, or incorrect item, please contact our customer service department at support@dermsilk.com or call at (866) 405-6608 within 48 hours of receipt. Please note you will be required to provide photo and video evidence prior to receiving a return label to return the defective item for replacement.
| Return Period | Refund Type |
|---|---|
| 0-60 Days from Receipt of Order | Full refund or store credit |
| 60-90 Days from Receipt of Order | Store credit |
All return shipping is paid for with a provided prepaid shipping label. Original shipping is not refundable. Once a return is received, a refund will be issued for the returned goods within 5-7 business days from the date we receive the return. Refund will be processed less the original shipping and insurance charge and any rewards used will be non-refundable. You may receive a notification via email as confirmation. If you do not receive your refund after 7 days since you received our confirmation email, then contact us at (866) 405-6608 or email support@dermsilk.com.